Your Garden, Simplified — FAQ
Got questions? We've covered the essentials.
How often do I need to add water?
This will depend on your plant growth and types of plants you place in the system. As plants grow bigger, they will use more water and fruiting plants generally consume more water than leafy greens or herbs. We recommend checking the water on a weekly basis. At most you should add water every two weeks, and ensure the water level is near the top of the box reserviour.
Note that the pump will not work in a dry environment. If the pump runs dry it will damage the pump and void the manufacturer's warranty.
Do I need to change the water?
We recommend that the water is completely changed every three months. A complete reset is good practice in hydroponics. We also recommend repurposing the water for your soil plants as there are available nutrients that they can use.
How often do I need to clean the system?
We recommend cleaning the system once a year for indoors. This can be done by removing the plants, and cleaning all parts with water and your preferred cleaning solution, e.g. soap, vinegar, etc.Cleaning the planting box is very convenient and can be done directly by hosing it down.
What kinds of plants can it grow?
LinneBox is suitable for thousands of different types of plants. Many of the houseplants that come in a pot will grow well on a terrplanter. The plants that grow naturally in the jungle, rainforest, or near a water source are best suited for the terraplanter. Some examples include types of: lettuces,tomatoes,pepper,ferns, begonias, mints and more. Each example given is a family which consists of thousands of types of species.
Where can I get sponges, seeds, and fertilizers?
You can get several types of seeds like buckwheat, sinapis, flax, watercress, chia etc.at your local health food store. Plants, grass seeds, and other types of seeds can be found at your local plant nursery. Although both seeds and plants can also be purchased online. We also plan to provide a list of our recommendations .
Can I use normal tap water?
In most cases, the answer is yes. However, if your region experiences water quality issues or if the water is rich in limestone (calcium), we suggest filtering the water prior to using the basin. Besides water filtration, we have also tested other straightforward solutions to secure suitable water, such as collecting rainwater or air conditioning condensate, or simply using distilled water.
Can it be used to grow indoors and outdoors?
This really depends on the type of plant. We recommend growing on your terraplanter indoors and in a well-lit area. Despite our recommendation for indoor growing, we have also successfully grown multiple plants outdoors. When growing outdoors you should take care to try and avoid strong winds and direct sunlight for long durations.
Can I use the same sponge for multiple harvests?
When you cut your plant at the root (full harvest), you will need a new biodegradable sponge for the plant to come after. A new sponge is recommended because you have organic material in the used pod, which may rot and lead to unwanted problems for the other plants in Linne. Should something like this happen, you can easily change the entire water of the system.
How loud is the "noise" of the water pump?
We considered multiple sound insulation systems when designing Linne. According to measurements, it is approximately around 45dB. You must bring your ears close to the top cover to check if the water pump is running.
Can I use my own seeds?
Of course, you can! The seeds we suggest have been tested and are best for Linnne, but you can also use other seeds. We're eager to see your experiments in the forest.
SHOPPING
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSlsecure web page, Yourinformation is then SSL-encrypted and sent directly to our credit cardprovider's network (shopify Payment), where yourcard and transaction are authorized and approved. Yourcredit card information is not stored on our servers
When is my credit card charged?
Your credit card will be charged at the time of order placement.
Canluse several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discountsunless statedotherwise.
How do l track my order?
We will email your tracking information as soon as your order has shipped. Wsually, you wilreceive the tracking number
one day after we have shipped your order.
What payment methods do you accept?
We accept all major credit cards (VlSA, Mastercard, AMEX, Apple Pay) and PayPal payments via Shopify Payments. We donot accept personal checks, money orders, or cash on delivery.
How dol change or cancel my order?
We reserve the right to accept or decline any order, or any portion thereof, at our discretion after receiving the ordereven if the customer has received an order confirmation or the credit card has been authorized. lf the credit card hasbeen authorized and the order is canceled, we will issue a credit to the original payment method. Cancellations madewithin 1 hours of placing the order will incur a 10% fee, which covers the transaction fees charged by our paymentprocessor. Please note that orders that have already been packed or shipped cannot be canceled
Can l change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has beenprocessed or shipped. Kindlyupdate your shipping address to your residential address instead ofyour vacation address as we do not know how longthe destination's customs department will havethe package on hold.
Shipping,Returns& Warranty
Is my order eligible for free shipping?
A free shipping option is available for all orders. Your order will be shipped using expressshipping.
When will my order be processed?
Orders are typically processed within 1-3 business days (Monday to Friday) and shipped the next day. However, duringpeak times, such as high order volumes or special holidays, processing may take up to 4 business days. We do not ship onweekends. lf you haven't received tracking confirmation within 5 business days of completing your payment, please
contact us.
How will my order be shipped?
Your order wil be shipped using express shipping. Depending on where you live, packages aredelivered within 7-15daysfrom the date of shipment.
Willlbe charged with customs and taxes?
The prices displayed on our site are tax/customs included.
What is your return policy?
If the product is damaged during shipping, please contact us immediately. Be sure to reach out within 30 days of receivingyour order and provide your order number along with the reason for the return. Our customer service team will reviewyour return request, and if approved, we will provide further instructions.
For a list of items that are final sale, please refer to our return policy. All returns must be in their original condition, withintact packaging.
However, this does not include changes of mind or products that show signs of wear and use.
What if the item(s)lreceived is defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that isincorrect, missing, and/ordefective. Please include your order number, photographs of the itemlsjand all related references upon receiving yourpackage.We will do our very best to resolve yourcase as soon as possible.
How long is the returns process?
Processing returns may take up to 2-7 business days from the day we receive your return. We willemail you to confirmonce your return has been processed.
When will l receive my refund?
All refunds will be credited to your original form of payment. lf you paid by credit or debit card,refunds will be sent to thecard-issuina bank within 7-10 business davs of receiot of the returneditem or cancellation reguest. Please contact thecard-issuing bank with questions about when thecredit wil be posted to your account.lf you haven't received a credit foryour return yet, here's what to do: Contact the bank/credit cardcompany.lt may take some time before the refund isposted to your account.